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1. **Valid Driver's License:** You must present a valid and current driver's license. Ensure you have a driver's license issued in your home country or an international driver's license if required.

2. **Minimum Age:** Most car rental companies in Cozumel require drivers to be at least 21 years old, with us, 18 years old it's enough. Some companies may have additional age restrictions for certain types of vehicles, with us, not.

3. **Credit Card:** A valid credit card it's not required for payment and/or to leave a security deposit when picking up the vehicle. If you don't have a credit card, you may be able to leave a cash deposit.

4. **Security Deposit:** A security deposit may be requested when picking up the vehicle. The deposit amount can vary depending on the rental company and the type of vehicle. The deposit is usually placed on the credit card and released at the end of the rental.

It's important to contact the specific car rental company you are considering directly to get accurate information about their requirements and rental policies. Each company may have slightly different requirements and policies.

At dns cozumel RENTALS, our fuel policy is a full-to-full tank. This means that we deliver the vehicle with a full tank of fuel and expect it to be returned in the same condition. It is the customer's responsibility to refuel the vehicle before returning it to ensure the tank is full.

If the vehicle is not returned with a full tank of fuel, the customer will be charged an additional fee for the missing fuel. The fee will be based on the current cost of fuel and will be applied in addition to any other pending charges or fees.

To avoid additional charges, we recommend that the customer ensures to refuel the vehicle before returning it and keeps the fuel receipt as proof in case it is needed.

It's important to note that our fuel policy may be subject to changes, and it is necessary to confirm specific details at the time of renting the vehicle.

"At dns cozumel RENTALS, we offer flexible payment options for vehicle rentals. It is not necessary to have a credit card to rent a car or make payment for the service. We accept payment through bank transfer, providing convenience and ease for our customers. With this method, you can make the payment securely without the need for a credit card. Our goal is to provide accessible options tailored to the individual needs of our customers to ensure a satisfactory vehicle rental experience."

At dns cozumel RENTALS, anyone with a valid driver's license can enjoy our car rental services. We prioritize the safety and well-being of our customers, so it's important to emphasize that driving under the influence of alcohol or drugs is strictly prohibited. To ensure a safe experience, we expect all drivers to be in suitable conditions and comply with current traffic laws. Our goal is to provide reliable and responsible service to our customers in Cozumel.

At dns cozumel RENTALS, we want to provide you with complete peace of mind during your vehicle rental experience. That's why all our services include third-party liability insurance and collision protection. These insurances are included in the rental price, and they cannot be waived. However, it's important to note that each unit has a deductible ranging from 1000 USD to 5000 USD, depending on the rented vehicle. We are committed to offering you a safe and reliable service in Cozumel.

At dns cozumel RENTALS, our priority is to ensure the satisfaction and safety of our customers. In the event of any incident during the rental period, the customer is responsible for covering the necessary expenses, but only up to a pre-established limit at the time of renting the vehicle. This limit is determined in advance and varies depending on the type of rented vehicle. We aim to provide transparency and peace of mind to our customers, ensuring that they will only pay what is necessary in case of an incident. We are committed to offering reliable service and adequate protection at all times.

At dns cozumel RENTALS, the assigned deposits will vary depending on the type of vehicle rented. Here is a summary of deposits for each vehicle category:

- 15-passenger van: $5000 MXN.

- Four-door Jeep Sahara for 5 people: $5000 MXN.

- ATV for 1 person: $5000 MXN.

- Goliat 200 cc Trike: $3000 MXN.

- Convertible car, without air conditioning: $2000 MXN.

- Midsize sedan car, with air conditioning: $2000 MXN.

- Compact cars, with standard transmission and air conditioning: $2000 MXN.

- Two-door Jeep Wrangler for 5 passengers: $2000 MXN.

- Honda Dio 110 cc scooter: $2000 MXN.

- Compact cars, without air conditioning: $1000 MXN.

- Italika 125 cc scooter: $1000 MXN.

- Doorless convertible buggy: $2000 MXN.

- Vocho (Volkswagen Beetle): $2000 MXN.

These deposits are requested as a guarantee when renting the vehicle and will be refunded at the end of the rental, provided the vehicle is returned in proper condition and with the fuel tank as received. It's important to note that deposits may be subject to changes, so it's recommended to confirm specific details when making the reservation.

At dns cozumel RENTALS, we want to ensure the safety and well-being of our customers. For this reason, we do not allow the transfer of rented vehicles on the island of Cozumel to the mainland. This area does not have roadside assistance, so attempting to do so will result in the cancellation of the contract without any refund of prepayments, payments, or deposits made. Additionally, the customer will be responsible for covering all costs of transportation, per diem, and applicable wages associated with this prohibited action. We appreciate our customers' understanding and cooperation to ensure a safe and satisfactory vehicle rental experience in Cozumel.

At dns cozumel RENTALS, our refund and cancellation policy is straightforward.

1. If cancellation is requested within the first 30 minutes after the unit has left our office, we will refund 100% of any payment and prepayment made.

2. However, if cancellation is requested after 11 AM on the day the unit was stopped for delivery after 11 AM, no refund will be made for payments or prepayments.

We are committed to being fair and transparent in our policies and appreciate our customers' understanding regarding these terms. If you have any questions or cancellation requests, please contact us as soon as possible.

At dns cozumel RENTALS, we strive to provide quality service and customer satisfaction. In addition to our aforementioned refund and cancellation policy, we also want to inform you of the following terms:

- If there is any mechanical issue during the first two hours of service and we are unable to resolve it, a full refund of the payment or prepayment will be made.

- In the event of an accident, there will be no average refund, as liability and consequences are covered by the insurance included in the contract.

- If the company decides, unilaterally, to cancel the service without a valid excuse, a 100% refund of the payment or prepayment will be made.

We value our customers' trust and are committed to providing reliable and transparent service. If you have any additional questions about our refund and cancellation policy, feel free to contact us.